Apple is now repairing iPhone X rear cameras to fix Face ID issues
08 May, 2018, 01:12
Apple has admitted that one of the most hyped features on its newest smartphones - Face ID - isn't working properly for everyone. About this development informed the official website MacRumors. According to a support document addressing the service providers obtained by 9to5Mac, Apple wants its technicians to run diagnostics to find a problem with the Face ID and see if the issue can be resolved with a rear camera fix. This service is absolutely free.
It's hard to see how a rear camera failure could lead to issues with Face ID given its location. Apple always had high hopes for the iPhone X even when the analysts were on the verge of dismissing the mega-sized phone for raking in a lower than expected sales number. Apple representatives did not comment on the situation. After discreetly addressing the microphone problem in iPhone 7 and iPhone 7 Plus, Apple is now doing the same for another serious problem in the iPhone X, which was labeled the world's best-selling smartphone in Q1 2018. It's unclear what specific connection the Face ID system has with that camera assembly.
The Face ID problem does not seem that widespread, but if you own an iPhone X and do experience any issues with it not unlocking, take it in to get it serviced. The front-facing camera also worked fine but not the FaceID. It recommends the workers to suggest users to first disconnect all bluetooth connected accessories.
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It's quite weird to hear that how Apple will fix the rear camera to solve the issue with the Face ID. Face ID operates, of course, through front-facing sensors; but it seems that the rear-facing camera is somehow connected to the front-facing one, with problems in the former causing the latter to occasionally stop functioning. If the users feel his/her device is affected, then he should make an appointment at an Apple authorized service provider or AppleStore. "If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repairs", according to copy of the instructions obtained by MacRumours.
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