Tuesday, 16 October, 2018

You shall not patch! Microsoft has blocked the new Windows 10 update

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Mandy Jefferson | 10 October, 2018, 08:56

Users who lost files typically had Known Folder Redirection set up, but the files hadn't been moved, Cable explained. At the time the bug was discovered, the October 2018 Update was only being offered to users who had manually clicked the "Check for updates" button within Windows settings, which Microsoft credits with helping to minimize its impact. Based on feedback from users, we introduced code in the October 2018 Update to remove these empty, duplicate known folders.

Microsoft may be in a pickle right now due to the hiccupy rollout of its latest Windows 10 October 2018 Update, but that's not stopping the company from supporting the previous versions of Windows 10.

Microsoft's "Windows 10 Update History" page also contains similar advice for affected users.

Though the problem may have affected a relatively low number of users, the result was a gut punch to Microsoft's current update process.

Minneapolis, St. Paul hold Indigenous Peoples Day celebrations
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It isn't ready to begin delivering the fixed 1809 update to most users yet (a test version is rolling out to its Slow and Release preview rings first), but a change that's already noticeable is in its Windows Insider Feedback Hub. The reason why they lost them had to do with a Windows 10 feature called "Known Folder Redirection" that is supposed to redirect files stored in default Windows 10 folders, such as "Desktop, Documents, Pictures, Screenshots, Videos, Camera Roll, etc." to those same "known folders" on a different drive or on the OneDrive storage service, explained John Cable, director of program management for Windows servicing and delivery, in a Tuesday announcement.

We have fully investigated these issues and developed solutions that resolve all three of these scenarios, so the "original" old folder location and its contents remain intact.

Dona Sarkar, engineering leader of the Windows Insider Program has tweeted that Microsoft is able to restore the removed files. This would allow Microsoft to monitor both critical issues and features suggestions.

If you did experience data loss, Microsoft Support advises you call +1-800-MICROSOFT for help. To make sure to remedy such issues, the Windows Insider team says that it is adding the ability to flag the severity of the feedback that they initiate.

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